Everything we get asked.
If yours is not here, write to us, a founder replies, usually the same day.
A slow, rhythmic pulse across the sole of the foot and up into the calf. Barely there at the lowest settings, firm but never sharp at the highest. Most people settle in the middle within the first minute.
No. It is a consumer wellness product. It is not intended to diagnose, treat, cure or prevent anything, and we do not make health claims for it. If you are looking for treatment for a specific condition, please speak with a doctor.
Anyone with a pacemaker or implanted defibrillator, anyone who is pregnant, and anyone with a diagnosed deep vein thrombosis. If you have epilepsy, a heart condition, or pain that has not been assessed by a doctor, ask a medical professional before use.
Delivery is complimentary on every order. Germany and most of the EU: 1–3 working days. United States: 3–6 working days. You receive tracking as soon as the parcel leaves us.
Yes. You have 60 days from delivery to return it unused and in its original packaging, and we cover the postage. Write to us first and we will send a prepaid label. This is offered voluntarily and sits on top of the statutory 14-day right of withdrawal, which is unaffected.
A voluntary three-year Calavena guarantee on the electronics and battery, from the date of delivery. Your statutory rights as a consumer apply in addition, free of charge, and are not limited by it.
Wipe the shell with a barely damp cloth and let it dry before charging. The band can be hand-washed in cool water and dried flat. Never machine wash and never submerge the control unit.
Within the EU, yes. Elsewhere, not yet — write to us and we will tell you honestly when we expect to.